Refund policy

Returns & Refunds

Return, Refund & Warranty Policy

By placing an order with Tier 1 Carbon, customers acknowledge and agree to the refund, return, cancellation, and warranty policies outlined below.

Labor

Labor and installation costs are not included under any circumstances and are the responsibility of the customer.

Tier 1 Carbon is not responsible for any damage that occurs during installation or modification of a product. We strongly recommend professional installation when applicable.

Custom & Special Orders

Custom steering wheels are made to order and typically have an estimated production and delivery timeframe of 4–8 weeks from the date the initial payment is received.

The 4–8 week timeframe is an estimate and may vary due to manufacturing, material availability, shipping, production schedules, or other circumstances outside of Tier 1 Carbon’s control.

Because custom steering wheels are made specifically for the customer, cancellations are generally not permitted once production has begun.

Cancellations due to extended wait times are permitted only if there has been no progress on the order or no projected start date within six weeks of receiving the initial payment.

Other custom, made-to-order, special-order, pre-order, and manufacturer-direct products may also be subject to additional production times, cancellation restrictions, fees, or non-returnable terms imposed by the manufacturer or supplier.

General Returns & Refunds

Eligible products may be returned within 30 days of delivery.

Customers must contact Tier 1 Carbon before sending any product back to receive return instructions and authorization. Unauthorized returns may not be accepted.

To be eligible for a return, the item must be:

New and unused
Uninstalled
Unmodified
Free of wear, damage, or tear
Returned in its original packaging

Products with personalized decals or other customer-requested modifications are not eligible for return.

All returns, refunds, and cancellations are subject to a minimum 20% restocking and processing fee. Additional fees charged to Tier 1 Carbon by the applicable manufacturer, supplier, or vendor—including cancellation, restocking, processing, material, or other non-refundable fees—may also be deducted from the customer’s refund.

The total amount retained may therefore exceed 20% depending on the applicable manufacturer, supplier, or vendor’s policies and fees.

These fees apply regardless of how soon after placing the order a cancellation request is made, except where otherwise required by law or when the return is due to a confirmed defective, damaged, or incorrectly shipped product.

Additional fees charged to Tier 1 Carbon by the applicable manufacturer or supplier may also be deducted from the refund.

Return Shipping & Restocking Fees

For returns that are not the result of a defective, damaged, or incorrectly shipped product:

The customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
A minimum 20% restocking and processing fee will be deducted from the refund.
Any additional fees charged to Tier 1 Carbon by the manufacturer or supplier may also be deducted from the refund.

Custom steering wheels and other custom products may be subject to a 25% restocking fee or additional manufacturer/supplier fees.

Refunds will only be issued after the returned product has been received and inspected.

The customer is responsible for ensuring the product is securely packaged and safely returned. Tier 1 Carbon is not responsible for products that are lost or damaged during return transit.

Manufacturer & Supplier Return Restrictions

Tier 1 Carbon works with multiple manufacturers and distributors, and return policies may vary depending on the supplier and product.

Certain products may have additional restrictions, cancellation fees, restocking fees, or may be non-returnable altogether.

This may include:

Special-order products
Custom products
Made-to-order products
Pre-order products
Clearance products
Manufacturer-direct products
Products with personalized modifications

When additional manufacturer or supplier restrictions apply, the applicable manufacturer or supplier policy will govern the return or cancellation.

Customers are encouraged to contact Tier 1 Carbon before placing an order if they have questions regarding fitment, compatibility, return eligibility, or cancellation policies.

Steering Wheel Returns

Steering wheels may be subject to additional manufacturer-specific return restrictions.

Returns are generally limited to products that are severely damaged or have significant manufacturing defects that render the product unusable. Customers must contact Tier 1 Carbon immediately upon discovering a defect and before installing, modifying, or using the product.

Returned steering wheels must be in their original packaging and unused condition, without wear or tear. Steering wheels with personalized decals, modifications, or other customer-requested customization are not eligible for return.

A 25% restocking fee will apply to eligible returns and cancellations of custom steering wheels unless the return is due to a confirmed manufacturing defect, damaged shipment, or incorrect product.

If a replacement steering wheel is requested before the original product is returned, a temporary hold for the full retail amount may be required until the original product has been received and inspected.

The buyer is responsible for return shipping costs unless the return is due to a confirmed manufacturing defect, shipping damage, or an incorrect product.

Exchanges

Exchanges are available only when permitted by the applicable manufacturer or supplier and generally apply to products that are severely damaged or have significant manufacturing defects that render the product unusable.

Customers must contact Tier 1 Carbon immediately upon discovering the issue and before installing or modifying the product.

Exchanged products must be returned in their original packaging and unused condition, without wear or tear. Products with personalized decals or customer-requested modifications are not eligible for exchange.

If a replacement item is requested before the original product is returned, Tier 1 Carbon may require a temporary hold on the full retail amount until the original product has been received and inspected.

The buyer is responsible for return shipping costs unless otherwise required due to a confirmed manufacturing defect, shipping damage, or incorrect shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If a product arrives damaged, defective, or incorrect, contact Tier 1 Carbon before installing, modifying, or using the product.

Please keep all original packaging and take clear photos of the product and packaging. Photos and packaging may be required to process a claim with the manufacturer or shipping carrier.

Failure to report shipping damage or defects promptly may affect our ability to file a claim with the manufacturer or shipping carrier.

Warranty Policy

Warranty coverage varies by product and manufacturer. The following manufacturer warranties apply where applicable:

Steering Wheels: 2-year manufacturer warranty against heat cracks on the carbon fiber finish. This warranty does not cover parts subject to normal wear or inevitable deterioration, including leather, Alcantara, and painted plain-weave carbon fiber.

LED Shift Lights & Modules: 1-year manufacturer warranty against malfunctions.

Interior Carbon Fiber Products: Lifetime manufacturer warranty.

Exterior Carbon Fiber Products: 150-day manufacturer warranty against yellowing, layering, or cracking.

Warranty claims are subject to the applicable manufacturer’s warranty terms and approval. Warranty coverage does not cover installation labor, removal or reinstallation costs, misuse, improper installation, accidents, modifications, normal wear, or damage caused after installation unless specifically covered by the manufacturer’s warranty.

Manufacturer Warranty & Claims

Because Tier 1 Carbon works with multiple manufacturers and distributors, warranty coverage, exclusions, and claim procedures may vary by product.

Tier 1 Carbon will assist customers with submitting eligible warranty claims to the applicable manufacturer or supplier. Final warranty approval is determined by the manufacturer or supplier according to its warranty terms.

Start a Return or Warranty Claim

To request a return, exchange, or warranty claim, please contact:

Tier 1 Carbon
📧 Tier1carbon@yahoo.com

Please include your:

Order number
Name
Description of the issue
Photos or videos of the product and packaging when applicable

Please do not ship any product back until Tier 1 Carbon has provided return instructions and authorization.